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Privacy Policy

1) Introduction and contact details of the person responsible

1.1 We are pleased about your visit to our website and your interest in our company. Below, we inform you about how we process personal data when you use our website. Personal data is any information relating to an identified or identifiable natural person.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:

PV-Exklusiv GmbH
Grafenberger Allee 277–287
D- 40237 Düsseldorf
Germany

Telephone: 0211 993 464 00
Email: info@pv-exklusiv.de

The controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content. You can recognize an encrypted connection by the string "https://" and the padlock symbol in your browser's address bar.

2) Data collection when visiting our website

2.1 Server log files

When you use our website for purely informational purposes, i.e., if you do not register or otherwise provide us with information, data is processed that your browser automatically transmits to our website's server. This may include, in particular:

  • the page or file accessed,
  • Date and time of access,
  • the amount of data transferred,
  • the previously visited page or source of access,
  • Browser type and browser version,
  • used operating system,
  • Hostname of the accessing device,
  • IP address, possibly in abbreviated or anonymized form,
  • HTTP status code.

The processing is based on Article 6(1)(f) GDPR. Our legitimate interest lies in the technically flawless, secure and stable provision of our website, as well as in the prevention of abusive or unlawful access.

Server log files are stored only as long as necessary for the stated purposes. Longer storage may occur if there are concrete indications of unlawful use or a security incident, or if statutory retention obligations apply.

2.2 Hosting and technical service providers

We use hosting, maintenance, security, and IT service providers to provide and technically support our website. These providers may gain access to personal data as part of their work. If a service provider processes personal data on our behalf, this is done on the basis of a data processing agreement pursuant to Article 28 of the GDPR.

The legal basis is Article 6(1)(f) GDPR. Our legitimate interest lies in the secure, efficient and reliable operation of our website.

3) Cookies, similar technologies and consent management

3.1 General Information

Our website uses cookies and similar technologies. Cookies are small text files that are stored on your device. Similar technologies include, for example, local storage, tracking pixels, tags, scripts, or device identifiers.

Some of these technologies are technically necessary to provide the website and the functions you request. Other technologies are used for analysis, audience measurement, advertising success measurement, or personalized communication.

Technically necessary storage and access are carried out on the basis of Section 25 Paragraph 2 of the German Telemedia Act (TDDG). Insofar as personal data is processed in this context, the processing is carried out on the basis of Article 6 Paragraph 1 Letter b, Letter c or Letter f of the GDPR, depending on the purpose.

Cookies and similar technologies that are not technically necessary will only be used if you have given your explicit consent beforehand via our consent management system. The legal basis for this is Section 25 Paragraph 1 of the German Telemedia Act (TDDDG) and Article 6 Paragraph 1 Letter a of the GDPR.

You can withdraw or change your consent at any time with effect for the future via the cookie and privacy settings provided on our website.

3.2 storage duration

Session cookies are regularly deleted after you close your browser. Persistent cookies remain stored on your device for their intended duration or are deleted as soon as you withdraw your consent or remove the cookies via your browser settings.

You can find information about the specific storage duration of the cookies and services used in the settings of our consent management.

3.3 Cookie consent tool

Our website uses a cookie consent tool to obtain, store and document your consent for cookies and services that require consent.

In particular, the following information can be processed:

  • Your consent decision,
  • Date and time of the decision,
  • a consent or protocol identifier,
  • Browser and device information,
  • Your IP address may be collected in abbreviated or full form.

The processing is carried out to fulfill our legal obligations to provide evidence on the basis of Art. 6 para. 1 lit. c GDPR and on the basis of our legitimate interest in legally compliant and user-friendly consent management in accordance with Art. 6 para. 1 lit. f GDPR.

The cookies set by the consent tool are technically necessary and are stored on the basis of Section 25 Paragraph 2 TDDDG.

To the extent that Google services are controlled via the consent tool, your consent decisions can be transmitted to Google in the form of corresponding consent signals. This adapts the behavior of the Google tags to your selection. Consent management does not replace the required consent, but serves its technical implementation and documentation.

4) Contacting us, making inquiries and scheduling appointments

4.1 Contact via email, telephone or contact form

When you contact us by email, telephone, or via a contact form, we process the data you provide to handle your request. This may include, in particular:

  • Name and title,
  • Contact details such as email address and telephone number,
  • Age or year of birth,
  • Place of residence or search region
  • Information about your personal life situation,
  • Information about your expectations for a partnership,
  • the content of your message,
  • Date and time of the request,
  • Technical transmission data.

The legal basis is Article 6(1)(b) GDPR, insofar as your inquiry relates to the initiation or performance of a contract. In other cases, processing is based on our legitimate interest in properly responding to your inquiry in accordance with Article 6(1)(f) GDPR.

The data will be deleted once your request has been fully processed and there are no legal retention obligations or legitimate reasons for further storage.

4.2 Confidential information in the context of matchmaking

As part of an inquiry or personal consultation, you may voluntarily provide us with particularly personal information. Please only submit information via publicly accessible contact forms that is necessary for processing your request.

If you voluntarily provide us with special categories of personal data within the meaning of Article 9 GDPR, their processing will generally only take place if you have expressly consented to this or if another legal basis exists.

4.3 Scheduling an appointment via Calendly

We use the Calendly service for online appointment booking. The provider is Calendly LLC, 115 E Main Street, Suite A1B, Buford, Georgia 30518, USA.

When you access the appointment booking system or book an appointment, the following data in particular may be processed:

  • Name,
  • E-mail address,
  • Telephone number, if requested,
  • selected date,
  • Time zone,
  • Information you provided in the booking form,
  • IP address, browser and device information.

The processing is carried out for the purpose of carrying out pre-contractual measures or for organizing a meeting requested by you in accordance with Art. 6 para. 1 lit. b GDPR.

When using Calendly, data may be transferred to servers outside the European Economic Area. If the provider is certified under the EU-US Data Privacy Framework, the transfer may be based on the European Commission's adequacy decision. Standard contractual clauses issued by the European Commission may also be used.

For more information, please see Calendly's privacy policy at:
https://calendly.com/privacy

5) Use of contact data and newsletters

5.1 Registration for the email newsletter

When you subscribe to our email newsletter, we process your email address and any other data you voluntarily provide in order to send you regular information on the topics of dating, matchmaking and our services.

Registration is done using a double opt-in process. After registering, you will receive an email asking you to confirm your subscription. Only after clicking the confirmation link will your address be added to the newsletter mailing list.

To verify registration, the IP address as well as the date and time of registration and confirmation may be stored.

The legal basis for sending the newsletter and, if applicable, the statistical evaluation is your consent in accordance with Art. 6 para. 1 lit. a GDPR.

You can withdraw your consent at any time with effect for the future. To do so, you can use the unsubscribe link at the end of each newsletter or send us a message to info@pv-exklusiv.de .

After unsubscribing, your email address will be removed from the active mailing list. We may store the address on a suppression list to ensure that no further newsletters are sent after your withdrawal of consent. This storage is based on Article 6(1)(f) GDPR. Our legitimate interest lies in respecting and documenting your withdrawal of consent.

5.2 Newsletter distribution via Brevo

We use Brevo for sending and managing our newsletter. The provider is:

Brevo GmbH
Köpenicker Straße 126
10179 Berlin, Germany
Germany

Brevo processes the data provided during newsletter registration on our behalf. This includes, in particular, your email address, your name (if applicable), registration and confirmation data, as well as technical shipping and delivery information.

We have concluded a data processing agreement with Brevo in accordance with Article 28 GDPR.

The legal basis for sending the newsletter is Art. 6 para. 1 lit. a GDPR.

5.3 Newsletter evaluation

If you have given your consent, the newsletters sent via Brevo can be statistically analyzed. This analysis can record whether a message was opened, which links were clicked, when the interaction occurred, and what technical information was transmitted.

This analysis serves to improve the content and delivery of our newsletters and to better tailor them to the interests of the recipients.

The legal basis is your consent pursuant to Art. 6 para. 1 lit. a GDPR. You can withdraw this consent at any time with effect for the future.

Further information on data protection at Brevo can be found at:
https://www.brevo.com/de/legal/privacypolicy/

6) Online advertising and conversion measurement

6.1 Meta-Pixels

Our website uses the Meta Pixel with your consent. The provider is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland.

The meta pixel allows us to track how visitors interact with our website after viewing or clicking on an ad on Facebook or Instagram. This enables us to measure the effectiveness of our ads, create target audiences, and optimize our advertising.

In particular, the following data may be processed:

  • pages and content accessed,
  • Date and time of access,
  • executed actions and form events,
  • Referrer URL,
  • IP address,
  • Browser and device information,
  • Cookie and advertising identifiers.

The legal basis for this processing is your consent pursuant to Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. You can withdraw your consent at any time via the cookie settings.

Insofar as we and Meta are jointly responsible for the collection and transfer of data to Meta, this is done on the basis of a joint controllership agreement pursuant to Article 26 GDPR. Further processing by Meta is the responsibility of Meta.

Information on joint responsibility can be found at:
https://www.facebook.com/legal/controller_addendum

6.2 Advanced matching at Meta

If you have given your consent, we use the extended matching of the Meta pixel. In this process, contact details you have entered yourself, such as your email address or telephone number, may be technically encrypted or hashed before being transmitted to Meta.

The enhanced matching process serves to more reliably attribute conversions to an advertisement, improve success measurement, and create more precise target groups.

The legal basis is your consent pursuant to Art. 6 para. 1 lit. a GDPR. Processing only takes place if the relevant meta service has been authorized via our consent tool.

6.3 Meta Conversions API

With your consent, our website may use the Meta Conversions API. This involves transmitting certain events to Meta server-side, either additionally or alternatively. This could include, for example, submitting a contact request, a qualified lead, or any other action relevant for performance measurement.

Depending on the configuration, the following data may be processed: event time, page accessed, IP address, user agent, cookie identifiers and technically hashed contact details provided by you.

The processing serves to measure and optimize our advertising campaigns and is based on your consent pursuant to Art. 6 para. 1 lit. a GDPR. Insofar as information is stored on or read from your device, Section 25 para. 1 TDDDG also applies.

6.4 Meta Custom Audiences

With your consent, we can use Meta Custom Audiences to create or exclude target audiences for advertising on Facebook and Instagram.

For this purpose, data from the use of our website or – if corresponding consent has been obtained – your own contact details in hashed form may be transmitted to Meta. Meta compares this data with existing user accounts. We do not receive any information from Meta about which specific individuals have been assigned to a user account.

The legal basis is Article 6(1)(a) GDPR. Consent can be withdrawn at any time with effect for the future.

Further information on data protection at Meta can be found at:
https://www.facebook.com/privacy/policy/

6.5 Google Ads Conversion Tracking

Our website uses Google Ads conversion tracking with your consent. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

We use Google Ads to advertise our services in Google Search and, where applicable, in the Google advertising network. Conversion tracking allows us to determine whether a person has performed a specific action on our website after clicking on a Google ad, such as filling out a form or contacting us.

In particular, the following information can be processed:

  • clicked ad and campaign,
  • Google click identifier,
  • Conversion or event time,
  • pages visited,
  • Cookie and device identifiers,
  • IP address,
  • Browser and device information.

The legal basis is your consent pursuant to Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG.

You can withdraw your consent at any time via the cookie settings.

6.6 Offline conversion import on Google Ads

To better assess the quality and success of our Google Ads campaigns, we may send information back to Google about the further processing of a request originating from a Google ad.

For this purpose, the Google click identifier generated when clicking on an ad can be transmitted to Google together with a later conversion event, such as "qualified inquiry", "consultation" or "contract conclusion".

This data transfer serves to inform Google which inquiries generated through advertising were actually relevant to our company. This allows us to improve the performance measurement and automated targeting of our advertising campaigns.

We only transmit the information necessary for the assignment. Processing only takes place if valid consent for Google Ads has been obtained.

The legal basis is Article 6(1)(a) GDPR. Insofar as information was stored on or read from your device during the original ad click, Section 25(1) TDDDG also applies.

The data will only be transmitted within the attribution period for offline conversions provided by Google.

6.7 Google Ads Remarketing

With your consent, we can use Google Ads Remarketing. This involves assigning visitors to our website to target groups using pseudonymous identifiers in order to display interest-based advertising to them on other websites or in Google services.

If you are logged into Google and have enabled personalized advertising, Google may link information from your use of our website to your Google account.

The legal basis is your consent pursuant to Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG.

For more information about Google's privacy policy, please visit:
https://policies.google.com/privacy?hl=de

For information about how Google uses data from websites, see:
https://policies.google.com/technologies/partner-sites?hl=de

7) Web analytics and tag management

7.1 Google Analytics 4

With your consent, our website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics allows us to analyze the use of our website and generate statistical reports. In particular, the following information may be processed:

  • pages visited,
  • Dwell time and interactions,
  • approximate geographical region,
  • Origin of the visit,
  • Browser, device and operating system,
  • IP address, whereby permanent storage of the full IP address should be avoided,
  • Cookie and device identifiers,
  • Conversions and campaign information.

Google processes the data on our behalf to generate reports on website usage and to provide us with further analytics services.

The legal basis for this is your consent pursuant to Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. Google Analytics will not be activated without your consent.

You can withdraw your consent at any time via the cookie settings.

We have entered into a data processing agreement with Google.

7.2 Google Signals and demographic characteristics

Provided these functions are enabled in our Google Analytics account and you have given your consent, Google Analytics can provide additional aggregated information on interests, age groups, gender and cross-device usage.

Google Signals may include data from individuals who are signed in to a Google account and have enabled personalized advertising. We generally only receive aggregated analyses from this data and do not directly identify individual users.

The legal basis is Article 6 paragraph 1 letter a GDPR.

7.3 Google Tag Manager

Our website uses the Google Tag Manager from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

The Google Tag Manager is used to centrally manage analytics, marketing, and other website tags. It can ensure that certain services are only activated after your consent.

The Tag Manager does not generate its own reports. However, when the service is accessed technically, connection data such as the IP address may be transmitted to Google.

Where consent is required, processing is based on Article 6(1)(a) GDPR. Otherwise, the technically necessary management of the tags may be carried out on the basis of Article 6(1)(f) GDPR, provided that no information requiring consent is stored on or read from the end device.

8) Transfer of data to third countries

When using services from internationally operating providers, personal data may be processed outside the European Union or the European Economic Area, particularly in the United States of America.

Provided that the respective recipient is certified under the EU-US Data Privacy Framework, the transfer can take place on the basis of the European Commission's adequacy decision.

Where no adequacy decision applies, data will only be transferred if other suitable safeguards exist pursuant to Article 46 GDPR, such as the standard contractual clauses adopted by the European Commission. Where necessary, additional technical and organizational safeguards will be agreed upon.

When data is transferred to a third country, it cannot be completely ruled out, despite contractual and technical safeguards, that authorities of the country in question may access the data in accordance with the regulations applicable there.

9) External media and page functions

9.1 YouTube

Our website may contain embedded videos from the YouTube platform. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The parent company is Google LLC, USA.

YouTube content will only be activated if you have given your consent via our consent tool or have explicitly enabled the content in question.

When loading or playing a video, in particular your IP address, browser and device information, the page accessed, and information about your interaction with the video may be transmitted to Google.

If you are logged into a Google account at the same time, Google can associate the usage with your account.

The legal basis is your consent pursuant to Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG.

For more information, please visit:
https://policies.google.com/privacy?hl=de

9.2 Vimeo

Our website may include embedded videos from the Vimeo service. The provider is Vimeo.com, Inc., 330 West 34th Street, 5th Floor, New York, New York 10001, USA.

Vimeo content will only be loaded if you have consented to this or have explicitly enabled the content in question.

When you load a Vimeo video, data such as your IP address, browser and device information, the page you are visiting, and information about your video usage may be transmitted to Vimeo. If you are logged into Vimeo, Vimeo can associate this usage with your account.

The legal basis is your consent pursuant to Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG.

For more information, please visit:
https://vimeo.com/privacy

9.3 ProvenExpert Widget

On our website, we use content from ProvenExpert to display customer reviews and quality seals. The provider is Expert Systems AG, Quedlinburger Straße 1, 10589 Berlin, Germany.

When loading an externally embedded widget, a connection to ProvenExpert's servers may be established. In this process, the IP address, browser and device information, and the requested page may be processed.

The processing is based on Article 6(1)(f) GDPR. Our legitimate interest lies in the transparent presentation of customer reviews, building trust, and the appealing presentation of our company.

Unless technically necessary cookies or similar technologies are used via the widget, activation will only take place after your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG.

For more information, please visit:
https://www.provenexpert.com/de-de/datenschutzbestimmungen/

9.4 Google reCAPTCHA

We use Google reCAPTCHA on some forms on our website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

reCAPTCHA is used to determine whether form entries are made by a human or by automated programs. This is intended to protect our forms from spam, abusive entries, and automated attacks.

When the relevant form is accessed or activated, in particular the IP address, browser and device information, mouse movements, keyboard input, dwell time and other technical characteristics may be transmitted to Google.

reCAPTCHA will only load on our website after you have enabled the service via our consent management. The legal basis for this is your consent pursuant to Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG.

For more information about privacy at Google, please visit:
https://policies.google.com/privacy?hl=de

10) Storage period and deletion of personal data

We only store personal data for as long as is necessary for the respective processing purpose or as required by law.

If the processing is based on your consent, the data in question will generally be deleted or no longer used for the respective purpose as soon as you withdraw your consent, unless there is another legal basis for further storage.

If the processing is based on Article 6(1)(b) GDPR, we store the data for the duration of the contract negotiation and execution. Subsequently, the data may be stored for the legally prescribed periods due to commercial and tax law retention obligations.

If the processing is based on Art. 6 para. 1 lit. f GDPR, the data will be deleted as soon as our legitimate interest no longer exists and there are no overriding legal or statutory grounds for further storage.

Longer storage may be necessary, in particular, if the data is required for the establishment, exercise or defense of legal claims.

11) Rights of data subjects

11.1 Your data protection rights

Subject to the legal requirements, you have in particular the following rights:

  • Right to information pursuant to Article 15 GDPR: You can request information about whether and which personal data we process about you.
  • Right to rectification according to Art. 16 GDPR: You can request the correction of inaccurate data or the completion of incomplete data.
  • Right to erasure according to Art. 17 GDPR: Under the legal conditions, you can request the deletion of your personal data.
  • Right to restriction of processing according to Art. 18 GDPR: Under the legal conditions, you can request that the processing of your data be restricted.
  • Right to information according to Art. 19 GDPR: If you have exercised your right to rectification, erasure or restriction, you can request to be informed about the recipients to whom the corresponding change has been communicated.
  • Right to data portability according to Art. 20 GDPR: Provided the legal requirements are met, you can receive the data you have provided in a structured, commonly used and machine-readable format or request its transmission to another controller.
  • Right to withdraw consent pursuant to Art. 7 para. 3 GDPR: You can withdraw your consent at any time with effect for the future. The lawfulness of the processing carried out until the withdrawal remains unaffected.
  • Right to complain according to Art. 77 GDPR: You have the right to lodge a complaint with a data protection supervisory authority.

The supervisory authority responsible for us locally is:

State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia
Cavalry Street 2–4
D- 40213 Düsseldorf
Germany

Internet: https://www.ldi.nrw.de/

You can also contact the data protection supervisory authority of your place of residence, your workplace or the place of the alleged violation.

11.2 right of objection

If we process your personal data on the basis of our overriding legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR, you have the right to object to this processing at any time on grounds relating to your particular situation.

If you exercise your right to object, we will cease processing the data in question. However, further processing remains permissible if we can demonstrate compelling legitimate grounds for the processing which override your interests, fundamental rights and freedoms, or if the processing serves the establishment, exercise or defense of legal claims.

If we process your personal data for direct marketing purposes, you have the right to object at any time to the processing of your data for such marketing. This also applies to profiling insofar as it is related to such direct marketing.

If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

To exercise your rights, you can contact the following address:

PV-Exklusiv GmbH
Grafenberger Allee 277–287
D- 40237 Düsseldorf
Germany
Email: info@pv-exklusiv.de

As of July 16, 2026

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